Privacy Statement
Saga Tailor Made, a trading name of Acromas Holidays Ltd. This privacy
statement discloses the privacy practices for the web site
www.saga.co.uk/tailormadetravel.
Introduction
'Acromas' means the Acromas Group of companies and all companies within its
Group resident anywhere in the world.
How we use information you provide us
We use the information we receive from you to provide goods and/or services
that you request, to communicate with you, and to personalise our information
sent to you. We do not sell, trade, or rent your personal information to
others.
We store all the information you provide us, including information provided via
forms you complete on our website, and information which we may collect from
your browsing. Our server, in common with nearly all web servers, logs each
page that is downloaded from the site.
Examples of how we may personalise information might include preparing an
insurance quote for you, working out which departure airports are near to you
or when we will be delivering certain products in your area.
Third parties may deliver some of our products to you or provide all or part of
the service requested by you. In these instances, whilst the information you
provide will be disclosed to them, it will only be used for the administration
of the service provided (including for example claims processing), underwriting
and pricing purposes as appropriate, testing, and to maintain management
information for business analysis.
We ask for your home, mobile telephone number, and e-mail address to enable us
to contact you in relation to an enquiry you have made, to contact you about
relevant products or services, to contact you if there is a problem with your
order, or there is another genuine reason for doing so. If you provide us with
credit or debit card details in order to pay for a service or product, we will
keep such details secure and ensure that the details are only used further with
your consent and/or for the purposes of any appropriate refunds.
When you enter a contest or other promotional feature, we may ask for your
name, address, telephone numbers and e-mail address so we can administer the
contest and notify winners.
Occasionally, we may also use the information we collect to notify you by post,
telephone, mobile telephone, e-mail and SMS about new or existing Acromas
services, products and special offers we think you'll find valuable.
Generally, by providing the requested data you consent to any Acromas Group
Company using that data for administrative purposes and for informing you of
other products and services by letter, SMS, telephone and/or e-mail. We may
also use the information we collect for testing, data mining, or to
occasionally notify you about important functionality changes to the website.
Each time you receive marketing information or a message, you have the option
to decline to receive further marketing information from us. This is known as
an 'opt-out'. Electronic messages will be accompanied by an opt-out. For paper
confirmation, if you wish to exercise the opt-out, for Acromas products please
write to the Group Data Protection Officer at Enbrook Park, Sandgate,
Folkestone, Kent, CT20 3SE. If you have more than one address or e-mail address
please make sure to notify any changes to your preferences for each address or
e-mail address you have registered with us.
How we protect customer information
As required by the Data Protection Act 1998, we follow strict security
procedures in the storage and disclosure of information you have given to us.
If we provide information to a third party (either a provider of a product or
service, or an external data processing agency such as a mailing house) we will
exercise the strictest control over the third party contractually, requiring it
to:
* Maintain the security and confidentiality of the information and restrict
access to those of its own employees;
* Use the data for the agreed purpose only and prevent it being used for any
other purpose by any other party;
* Refrain from communicating with you other than concerning the product in
question;
* Return the data to us at the conclusion of any contract term and destroy or
delete any copies made of all or any part of the information unless copies are
needed to be kept to comply with regulations.
In addition, we will restrict the information disclosed to the absolute minimum
necessary, for example, to provide the product or service.
Our own security procedures mean that we may occasionally have to request proof
of identity or check your presence on the electoral roll.
In the event of telephone calls from you, we also reserve the right to ask
security questions (which we in our sole discretion deem appropriate), in order
to satisfy ourselves that you are who you say you are.
Your consent
Before you provide any data to us, we will endeavour to make it clear why we
need it. Sometimes we may need sensitive personal data (examples might be past
medical history or motoring convictions). When this is required we will obtain
your consent first. Otherwise, by providing us with information, either orally
or written, or by using our website, you consent to the collection, use and
processing of this information by Acromas to provide and send you information
about their services.
A customer may properly give his or her spouse or partner's consent over the
telephone or via the website provided he confirms that he has permission to do
so. If the consent is written, the spouse must independently endorse such
consent.
Please note that we provide products and services including holidays outside
the European Economic Area (EAA). Therefore if you travel on such holidays the
information you provide may occasionally be transferred outside the European
Economic Area. From time to time Acromas may use service providers and
organisations outside the EEA for the purpose of processing services, system
testing and maintenance. It is worth noting however that some non-EEA countries
do not afford the same level of data security as the UK. By submitting your
details, you consent to this transfer. We will always use every reasonable
effort to ensure sufficient protections are in place to safeguard your personal
information.
Subsequent to your purchase of a product or service, we may enter into an
arrangement for that service to be provided by a new third party. If this
happens, the terms and conditions of your contract with us will provide that
you consent to the transfer and processing of personal and/or sensitive
personal data to the new provider, subject to the requirement of the Data
Protection Act 1998 and associated regulations.
How we use cookies
Cookies are text files, which identify your computer to our server. Acromas
will automatically issue your computer with a cookie whenever you register on our
website, (or possibly when you browse), in order to track traffic flows and to
additionally make our website easier for you to use.
Cookies themselves only record which areas of the site have been visited by the
computer in question, and for how long.
You have the opportunity to set your computers to accept all cookies, to notify
you when a cookie is issued, or not to receive cookies at any time.
Selecting not to receive cookies can mean that certain services or previous
registration identification cannot then be provided.
It is worth noting that some of the third parties present on our Website may
also issue cookies.
How to accept cookies
* Netscape Communicator 8.0
* From the Tools menu, select Options, and then open the Site Controls panel
* On the Sites List tab, select the Master Setting (trust level) want to change
* In the Web Features section, the default setting is "Allow
cookies," but you can change this
* Internet Explorer 6.0
* Choose Tools, then
* Internet Options
* Click the Privacy tab
* Move the slider to select the level of privacy you prefer, or click on
"Advanced" for customised settings
* Internet Explorer 7.0
* Choose Tools, then
* Internet Options
* Click the Privacy tab
* Then Cookies
* Move the slider to select the level of privacy you prefer, or click on
"Advanced" for customised settings
* Firefox 1.0, 2.0 and 3.0
* Choose Tools, then
* Options
* Click the "Privacy" icon
* Within the "Cookies" section of the tab, tick the check box which
states "Accept cookies from sites"
* Safari 2.0 (Apple Macintosh)
* Click on the Safari menu
* Click on Preferences
* Select the Security Tab
* There is a cookie section that allows you to block or accept cookies
How to delete cookies
Important: To remove cookies, follow the steps in this section. Do not try to
edit the cookies file on your computer.
* Netscape Communicator 8.0
* From the Tools menu, select Options, and then open the Privacy panel.
* In the Privacy panel, display the Cookies category (double-click on it if
it's not already open)
* Click the View Cookies button. The Stored Cookies window opens with a list of
all the cookies stored on your
computer
* Select one or more cookies and click Remove Cookie, or click Remove All
Cookies.
* Internet Explorer 6.0
* In Internet Explorer, on the Tools menu, click Internet Options
* On the General tab, click Settings, and then click View files
* Select the cookie you want to delete, and then, on the File menu, click
Delete.
* Internet Explorer 7.0
* In Internet Explorer, click the Tools button, and then click Internet Options
* On the General tab, under Browsing history, click Settings
* Click the View files button
* Click the Name column heading to sort all the files alphabetically, and then
scroll down until you see files that begin with the prefix Cookie:. All cookies
will have that prefix, and they usually contain the name of the website that
created the cookie
* Right-click the cookie you want to delete, click Delete, and then click Yes
* Close the window that contains the list of files, and then click OK twice to
return to Internet Explorer
* Firefox 1.0, 2.0 and 3.0
* In Firefox, click the Tools button, and then click on Options
* Now click on the Privacy tab and click on Show Cookies Button
* To remove a cookie from the list, select it and click Remove Cookie
* To remove a site's cookies, select the site and click Remove Cookie(s)
* To remove all cookies, click Remove All Cookies
* Safari 2.0 (Apple Macintosh)
* Click on the Safari menu
* Click on Preferences
* Select the Security Tab
* Click the show cookies button
* Select an individual cookie from the list and click the remove button
* Or to delete all cookies click, remove all.
If you are not using any of the above browsers, then you should select
"cookies" in the "Help" function for information on where
to find your cookie folder.
If you have any doubts or do not use any of the above systems please refer to
All About Cookies, which explains in detail how cookies work and how they can
be managed.
Disclosure of information to third parties
As previously mentioned we do not sell, trade or rent your information and will
never disclose information about you to third parties, except to fulfil your
specific orders for a product or information in the event that third parties
deliver the relevant service. For example, if you go on a holiday, the hotel
needs to know who you are. If you take out an insurance policy provided by a
third party, they will need your details in order to administer the policy and
process any claims. Other circumstances where we are operationally or
contractually obliged to pass on your information may be where third parties
administer part or all of the service, underwriting, for pricing purposes, testing,
and to maintain management information for business analysis.
We may of course be obliged at law to pass on your information to the Police or
any other statutory authority.
Employees and Employees' spouses or partners
Personal and/or sensitive personal data of an Acromas employee and his or her
spouse or partner who takes out a product and/or service with us may be shared
to any Acromas group company for the purpose of operation of the product or
service or for administrative reasons (including but not limited to claim
administration which may be assisted by the employee's department personnel).
By accepting or purchasing the product or service the employee and his or her
spouse or partner provides the necessary consent for this transfer of data.
DPA Mailing List Consent
This document sets out the procedure adopted by the Acromas Group in relation
to gaining your consent to be placed on our mailing list.
When you first make an enquiry of or buy a product from us, your details are
placed on our mailing list and we will send you a 'qualification'
questionnaire. This gives a list of all our products and gives you the option
of choosing which products you would or would not like to receive information
about. You can also choose not to receive any mail from us. Once you have
chosen what you would like to receive we ask you to return the completed form
back to Acromas who then administers the mailings where applicable.
Amendment and Retention of information
Please advise us in writing as to any changes in your circumstances. Obviously
it is preferable for us to retain up to date information. We will amend details
as required. We are however obliged and permitted by law and regulation to
retain certain types of data for a minimum period of time. The minimum period
of time tends to be for six years but can be longer if the statute or
regulation requires.
Subject Access Requests
You have a statutory right of access to accessible personal and/or sensitive
personal data that we hold about you. In order to exercise this right, your
application must be in writing for security reasons. Please write to the Data
Protection Officer at Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE for
requests relating to information held by Acromas Group companies. Please refer
to the information you wish to see giving dates if possible, and enclose your
cheque for £10 payable to Acromas Group Ltd. We will not administer Subject
Access Requests by a third party unless accompanied by a written authority of
the individual who is the subject of the request.
Your choice of information
You may change the type of material sent to you at any time. We allow you to
select which products you wish to receive information about, and to cancel any
previous expressions of interest in particular areas. If you wish to take
advantage of this please write to Information Processing at Enbrook Park,
Sandgate, Folkestone, Kent, CT20 3SE.
Changes to our Privacy Policy
If we decide to change our Privacy Policy, we will update all relevant
documentation and post any changes onto our website so that you are always
aware of what information we collect, how we use it and under what
circumstances we disclose it.
Tell us what you think
We welcome your questions and comments about privacy. Please write to the Group
Data Protection Officer, Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE
Find out more or book 0800 1300 684 email click here
0800 1300 684 
email 